Last updated: October 8, 2026
These Terms of Service ("Terms") govern your use of the Parlena mobile application, the website at parlena.app, and related services (the "Service"), provided by Parlena LLC ("Parlena," "we," "us"), a New York limited liability company. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm you are authorized to accept these Terms for it.
The short version: Parlena turns your voice notes into invoices you review and send. You can cancel anytime; cancellation takes effect at the end of your paid month. Subscription fees are not refundable except for billing errors or where the law requires. Payments from your customers go through your own Stripe account; Parlena never holds that money. Questions: hello@parlena.app.
Parlena lets contractors record a short voice note after a job. The Service transcribes the recording, drafts an invoice, and lets you review, edit and send it to your customer, who can pay online by card.
Current pricing is shown at parlena.app. New accounts start with a 14-day free trial; no credit card is required. To keep using the Service after the trial, a paid subscription is required. Subscriptions are billed monthly, in advance, in US dollars, through our payment processor, Stripe. We will give at least 30 days' notice of any price change.
You can cancel your subscription at any time by emailing hello@parlena.app or, where available, from your billing settings. Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again. To delete your account and data, see parlena.app/delete-account.
Subscription fees are non-refundable, except:
To request a refund or question a charge, email hello@parlena.app. We respond within 5 business days. Please contact us before filing a dispute with your bank, so we can resolve it quickly.
Card payments from your customers are processed by Stripe through a Stripe account in your business's name, subject to Stripe's own terms, including the Stripe Connected Account Agreement. Parlena does not hold or receive these funds and is not a party to the transaction between you and your customer. You are responsible for your prices, invoices, taxes, and any refunds or disputes with your customers. Stripe's standard processing fees apply to these payments.
Invoices, transcripts and part prices are drafted automatically and can contain mistakes. You are responsible for reviewing every invoice before you send it.
You own the information you put into the Service. You allow us to process it only to provide and improve the Service, as described in our Privacy Policy.
We work to keep the Service reliable, but it is provided "as is" and "as available," without warranties of any kind to the extent permitted by law. We may change or discontinue features with reasonable notice where practical.
To the extent permitted by law, Parlena is not liable for indirect, incidental, or consequential damages, or lost profits. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
You may stop using the Service at any time. We may suspend or end access for violations of these Terms, with notice where practical.
These Terms are governed by the laws of the State of New York. Any dispute will be handled in the state or federal courts located in New York.
We may update these Terms. For material changes, we will update the date above and notify you in the app or by email. Continued use after changes take effect means you accept them.
Parlena LLC, Shelter Island, New York. hello@parlena.app