Legal

Privacy Policy

Last updated: May 4, 2026

Parlena ("we," "our," or "us") operates the Parlena mobile application and the website at parlena.app. This policy explains what data we collect, how we use it, and your rights regarding that data. We have written this in plain language because we believe you deserve to understand exactly what happens with your information.

We do not sell your data. We do not use your data to train AI models. We collect only what is necessary to provide the service.

Who this policy applies to

This policy applies to business owners, technicians, and any other users who create an account or use the Parlena application. It also applies to customers whose information is entered into Parlena by a business owner or technician for the purpose of invoicing.

What data we collect

Account information

Your name, phone number, and email address
Your business name and default service rates
Your role — owner or technician

Voice recordings

Audio recorded through the app is sent to Deepgram for transcription and immediately discarded after the transcript is returned
We do not store raw audio files on our servers
Transcripts are processed by Anthropic's Claude API to structure job data and are not retained by Anthropic for training

Job and invoice data

Work descriptions, parts used, labor time, and job notes
Customer names and phone numbers entered by your business
Service addresses
Invoice amounts and payment status

Payment information

Parlena does not collect or store credit card numbers or bank account details
All payment processing is handled by Stripe — your payment information goes directly to Stripe and is governed by their privacy policy

Device and usage data

Device type, operating system version, and app version
Crash reports and basic usage analytics to improve the product
We do not track your location

How we use your data

To provide the Parlena service — transcription, job structuring, invoice generation, and SMS delivery
To process your subscription payments via Stripe
To send SMS messages on your behalf via Twilio — invoices, tech invites, and customer follow-ups
To authenticate your account securely via Supabase
To diagnose technical issues and improve the product
To contact you about your account or material changes to the service

Third-party services

Parlena uses the following third-party services to operate. Each handles data according to their own privacy policies.

Stripe Payment processing for subscriptions and customer invoices. Stripe handles all card and bank data directly.

Twilio SMS delivery for invoice sending, tech invites, and customer communications.

Deepgram Voice transcription. Audio is sent for processing and not retained after the transcript is returned.

Anthropic AI job structuring via the Claude API. Transcripts are processed and not used for model training.

Supabase Secure database and authentication infrastructure. All data is encrypted at rest and in transit.

Data retention

Your account data and job records are retained for as long as your account is active
Upon account cancellation, your data is deleted within 30 days
You can request immediate deletion at any time by contacting us
Voice recordings are never stored — they are discarded immediately after transcription

Your rights

You have the right to:

Request a copy of all data we hold about you
Request correction of inaccurate data
Request deletion of your account and all associated data
Withdraw consent for data processing at any time by closing your account

To exercise any of these rights, contact us at hello@parlena.app and we will respond within 7 business days.

Data security

All data transmitted between your device and our servers is encrypted using TLS. Data stored in our database is encrypted at rest. We use industry-standard authentication practices including JWT token verification on all API endpoints. We do not store passwords in plain text.

Children

Parlena is a business tool intended for use by adults. We do not knowingly collect data from anyone under the age of 18. If you believe a minor has created an account, contact us at hello@parlena.app and we will delete it immediately.

Changes to this policy

If we make material changes to this policy we will notify you via email and through a notice in the app at least 14 days before the changes take effect. The date at the top of this page reflects the most recent update.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at hello@parlena.app. We are a small team and we read every message.